FAQ
About Tesla's Toys
If our product is listed as in-stock, it is available for immediately delivery. Most items ship within 24 to 48 hours from our warehouse in Traverse City, Michigan, USA. Please note that for pre-order, in-stock means that the item is available for ordering. It is not on hand to ship.
How to Qualify for Free Shipping
Payment Methods Accepted
Your order automatically ships for free when your order total reaches US$300.
Free shipping applies to customers in USA only.
This promotion is for a limited time only. We reserve the right to cancel this offer at any time.
We accept all major credit cards. All transactions are carried out over a secure 256-bit SSL connection. Your credit card information is processed securely and no credit card data is ever stored by our website.
As part of our anti-fraud security measures, your IP address is captured at the point of sale to ensure that your credit card information matches your shipping address. If there is a discrepancy, you will be contacted before your order can be processed and shipped.
We accept Paypal payments from all supported countries worldwide.
Shipping Information
We charge the following shipping rates depending on the order weight:
- USA – $10.95 to $39.95
- Rest of the world – $29.95 to $69.95
A majority of our stock is held in Michigan, USA for fast shipment across the country and beyond. The remainder is stored in NC and shipped out within 2 working days.
All orders are shipped out within 2 working days or less.
All orders are sent out with tracking information, so you can follow the progress of your package. The estimated delivery time for your order is as follows based on your shipping address:
- USA: 2 to 5 working days
- Canada: 2 to 21 working days
- Worldwide: 7 to 28 working days (certain countries can take up to 8 weeks for custom clearance)
You will receive and email containing tracking information for your order within 24 hours of your package being shipped.
You can track your order through My Account, or check your shipping notification email for the shipping company and tracking number.
International shipments tracking halts when it leaves USA, and restarts when it reaches your country's customs office.
You are responsible for all customs and duties for your order. Tesla’s Toys will not mark down the value of your package.
Orders placed cannot be cancelled after 12 hours as it would be entered for processing at our warehouse team by then.
If you require a cancellation, you need to email us within 12 hours of your order being placed. Otherwise, there is a 20% or $20 cancellation fee, whichever is higher.
Your Account
Register an account with us to enjoy the following benefits:
- Track your orders and manage your order history
- Save your address and credit card details for faster shopping
- Request your return or exchange directly from your account – no need to contact customer care
- Gain access to your Wish List and Recommendations.
To create an account, simply select My Account the navigation bar and then REGISTER NOW to fill in your details.
Returns & Exchanges
Damaged Items
If you receive the wrong or damaged items, you will receive a refund or a replacement depending on the item availability. Claims have to be received within 14 days from the date of delivery.
We will require photographs of the wrong/damaged item sent before processing a claim.
Item Difference From Display Image
Due to individual differences in monitor and screen calibrations, we do not guarantee that the item you receive will 100% match the displayed image. Slight color variations are normal due to screen display differences.
Damaged Boxes
We do not issue replacements or refunds for damaged packaging boxes. You are purchasing the toy, not the display box. Capsule toys are sent without their capsules as these have a tendency to rupture during transit.
Change of Mind Return/Restocking Fees
For all change of mind returns, each item is subjected to an administrative fee of 20% of the item price or $5 per item, whichever is higher.
We only accept returns in factory condition, meaning new and sealed. If you have already opened the item, you are not eligible for returns.
Damages by Rough Handling
Most of our items are for adult collectors 15 years and older and are not classified as ‘playing toys’. If you are ordering the item for someone younger than that, and it has been handled like a ‘toy’, you are not eligible for ask for a refund or exchange. We do not recommend purchasing our items for your children as they are not meant for play and are instead for collecting.
Capule Toys FAQ
No. As the capsules are meant to work with vending machines, and we are selling individual designs in each set that we need to open to verify the contents of, we do not include the capsule casing that the toy(s) originally came in.
As capsule toys tend to be extremely small and thus potential choking hazards, we do not recommend them for children under the age of 8. In general, our items are classified for those age 15 and older.
Since capsule toys are packed to fit inside a small capsule, some capsule toys will require basic click-and-push assembly. Most assembly can be done in a matter of seconds.
Capsule toys such as keychains and plushes will not require assembly. Any capsule toy described as a vinyl figure usually does not require assembly.